We are required by law to collect sales tax in the state of California where our retail store is located. Orders shipped to California addresses will have the appropriate sales tax added to the order. Sales tax is not collected for orders shipped to other states.
Methods Of Payment
Visa, MasterCard, Discover, and American Express.
If you send your order by mail, a check or money order payable to “El Cajon Hardware” also will be accepted. Please do not send cash. Returned checks are subject to a service charge for the greater of $15 or the maximum amount allowed by state law.
Secure Online Shopping
We are sympathetic to concerns you may have about online commerce and the potential for fraud. We have engineered our site to make use of the most powerful security and encryption techniques available under the law. Ordering from our online catalog is a completely encrypted, secure process using secure socket layer (SSL) technology.
Because of the differences in computer monitors, we cannot guarantee that the color and image you see on your screen will be exactly as it appears in the physical world. This is especially true of decorative cabinet hardware because it is available in several different finishes. If you are ordering a large quantity, we advise you to order a sample to examine in the natural surroundings where it will be used.
Important Guidelines About Our Products That Require Your Special Attention
Because of its nature, wood will expand and contract. Changes in temperature, humidity and other conditions, produce wood movements. Consequently, your environment should be taken into consideration and proper precautions must be taken during storing, handling and finishing operations.
You may need to perform extra sanding steps when using darker stains or glazing applications.
To preserve and enhance the quality and beauty of our unfinished wood products, we strongly recommend finishing and sealing of doors in a very timely manner.
Unfinished wood needs protection from moisture and from extreme fluctuations in temperature and humidity. Construction sites may vary in temperature as much as 30 to 50 degrees from day to night, causing warping, swelling or twisting of unfinished doors within 24 hours. Even finished doors will do the same.
Before doors are delivered, have all windows and exterior doors in place and bring the house to occupancy level conditions. Make sure all new drywall and plaster has had at least 2 weeks to dry.
Many jobs are finished on site, where doors are not removed from the cabinet prior to finishing. This causes unfinished top rails on upper cabinets and unfinished bottom rails on lower cabinets. This allows moisture to be absorbed through the unfinished portion of the door, causing swelling, warping and twisting.
Decore-Ative Specialties® strictly adheres to these recommendations:
Under no circumstances should unfinished millwork be delivered to a job or site that is under construction and open to the elements.
Doors should not be subjected to abnormal heat, cold, extreme dryness, humid conditions or sudden changes therein.
The entire door must receive two coats of a good grade finish. Completely and evenly finish all pieces (front, back, top, bottom, sides, and all cutouts).
Decore-Ative Specialties will no be held responsible for damage due to these situations. These are not considered a defect.
Decore-Ative Specialties manufactures and ships un-finished wood products nationwide. Once out products are received, it is impossible for us to monitor the conditions under which they are kept. We provide special handling instructions with every order, to minimize any warping, twisting or cracking due to conditions beyond our control. Claims on any order or material discrepancies must be made within 2 weeks after receipt of order & prior to hinging, hanging, or finishing. Doors will not be returned without prior written approval. Doors must be returned in their original condition to the offices of Decore-Ative Specialties for inspection. Any items that has been hinged, hung or finished, show signs of exposure to moisture, heat or sun, show signs of job site neglect or is modified in any way shall be deemed accepted by the buyer and voids any warranty. If or product is handled in accordance with our recommended guidelines, most problems will be minimized. Remember, you are dealing with an unfinished wood product that will warp, twist or crack within 24 hours if not treated or handled properly.
Products must be inspected upon receipt. Our guarantee covers the replacement of doors and drawer fronts in an un-finished state and in good condition, as originally delivered F.O.B. or factory. Any variation from our normal construction specifications is not guaranteed, i.e., reducing the thickness of the panel of frames. A warp or twist of 3/16″ of an inch or less is not considered a defect. A twist is measured by placing the face of the door against a true plane surface. Doors are manufactured to the nearest 1/16th of an inch. Decore-Ative Specialties will not be held responsible for delays caused by factors beyond our control (i.e. obstruction or blockage of usual routes of transportation, unavoidable accidents, riots, natural disasters, vehicle shortages, prevention of labor, power shortages or lack of materials.) There are no other warranties of any kind expressed or implied.